Terms of service
Terms of Service
UnderBrella
We Got You Covered
Last updated: 1 June 2026
1. Introduction
Welcome to UnderBrella. By accessing or using our website at underbrella.com.au, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.
UnderBrella is operated by Rebecca Quinn (ABN 16935217446), trading as UnderBrella.
If you do not agree to these terms, please do not use our website or services.
2. About UnderBrella
UnderBrella is an Australian online marketplace and lifestyle platform offering products and resources across four core categories:
Drive — automotive parts, accessories and transport products
Home — homewares, lifestyle, fashion and family products
Self & Family — health, beauty, wellness and family essentials
Level Up — career tools, resources and work-related products
3. Eligibility
By using UnderBrella, you confirm that:
You are at least 18 years of age, or have parental/guardian consent
You are located in Australia or are purchasing for delivery to an Australian address
You have the legal capacity to enter into a binding agreement
All information you provide is accurate and truthful
4. Account Registration
When creating an account with UnderBrella, you agree to:
Provide accurate and complete information
Keep your login credentials secure and confidential
Notify us immediately of any unauthorised access to your account
Take responsibility for all activity that occurs under your account
UnderBrella reserves the right to suspend or terminate accounts that violate these terms.
5. VIP Membership
UnderBrella offers optional paid membership tiers:
Brella VIP — Monthly subscription providing personalised shopping experiences, member-only pricing and exclusive deals.
Brella Plus — Monthly subscription providing all VIP benefits plus access to our full resource hub including service directories, booking tools and lifestyle resources.
By subscribing to a membership tier, you agree to:
Recurring monthly billing on your nominated payment method
Our cancellation policy (see Section 10)
Our refund policy for subscription fees (see Section 11)
Subscription pricing is displayed at checkout and may be subject to change with 30 days notice.
6. Products and Pricing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable
UnderBrella sells both its own products and products sourced through third-party suppliers (dropshipping)
Product availability is subject to change without notice
We reserve the right to cancel orders where pricing errors occur
Product images are for illustrative purposes and may vary slightly from the actual product
7. Orders and Payment
When you place an order, you confirm that:
You are authorised to use the payment method provided
All billing information is accurate and complete
UnderBrella accepts payment via Shopify Payments, which may include credit/debit cards and other available payment methods. Your order is confirmed once payment is successfully processed and you receive a confirmation email.
8. Shipping and Delivery
UnderBrella offers free shipping on orders over $75 Australia-wide
Delivery timeframes vary depending on the product and supplier
Some products are shipped directly from third-party suppliers and may have separate delivery timeframes
UnderBrella is not responsible for delays caused by third-party carriers or customs
Risk of loss and title for products passes to you upon delivery
9. Returns and Exchanges
UnderBrella complies with the Australian Consumer Law (ACL). You are entitled to a remedy if a product is:
Faulty or defective
Not as described
Unfit for its intended purpose
To initiate a return or exchange, please contact us at support@underbrella.com.au within 30 days of receiving your order.
Please note:
Change of mind returns are accepted within 14 days of delivery, provided items are unused and in original packaging
Return shipping costs for change of mind returns are the customer's responsibility
Some products sourced from third-party suppliers may have their own return policies, which will be clearly communicated
10. Cancellations
Order cancellations: Orders may be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled.
Subscription cancellations: VIP and Plus memberships may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
11. Refunds
Refunds will be issued where:
A product is faulty, damaged or not as described
An order is cancelled within the eligible timeframe
We are unable to fulfil your order
Refunds are processed to your original payment method within 5-10 business days.
Subscription fees are non-refundable except where required by Australian Consumer Law.
12. Intellectual Property
All content on UnderBrella, including but not limited to our logo, brand name, website design, text, images and graphics, is the intellectual property of UnderBrella and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify or use our content without prior written permission.
13. User Conduct
When using UnderBrella, you agree not to:
Use the platform for any unlawful purpose
Attempt to gain unauthorised access to our systems
Post false, misleading or defamatory content
Infringe on the intellectual property rights of others
Engage in any conduct that disrupts or damages our platform
14. Third-Party Links and Services
UnderBrella may contain links to third-party websites, services or resources. These are provided for your convenience and do not constitute an endorsement. UnderBrella is not responsible for the content, accuracy or practices of third-party sites.
15. Disclaimer of Warranties
UnderBrella is provided "as is" without warranties of any kind, express or implied, except where required by Australian Consumer Law. We do not guarantee that our website will be uninterrupted, error-free or free from viruses.
16. Limitation of Liability
To the maximum extent permitted by law, UnderBrella's liability to you for any claim arising from your use of our platform is limited to the amount you paid for the relevant product or service.
Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.
17. Privacy
Your privacy is important to us. Please refer to our Privacy Policy at underbrella.com.au/privacy for information on how we collect, use and protect your personal information.
18. Changes to These Terms
UnderBrella reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our platform after changes constitutes acceptance of the updated terms.
19. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
UnderBrella
Email: support@underbrella.com.au
Website: underbrella.com.au
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